Terms & Conditions — The Tiny Companion

These Terms & Conditions (“Terms”) govern the relationship between you (“the Client”) and The Tiny Companion (“the Service”). By booking, purchasing, or engaging with any service provided by The Tiny Companion, you agree to be bound by these Terms.

1. Scope of Services

1.1 The Tiny Companion provides concierge‑style travel support, including guidance, recommendations, planning assistance, and the creation of personalised travel packs. 1.2 The Service does not include the booking or purchasing of travel, accommodation, transport, insurance, or any third‑party services except where explicitly stated in Clause 6. 1.3 All recommendations are advisory in nature. The Client retains full responsibility for all booking decisions and arrangements.

2. Parental Responsibility & Safety Disclaimer

2.1 The Tiny Companion provides general guidance relating to travel with infants and young children. This may include suggestions regarding babyproofing, accommodation suitability, travel logistics, and safety considerations. 2.2 All such guidance is informational only. The Tiny Companion does not assume responsibility for the safety, wellbeing, or supervision of any child or family member at any time. 2.3 The Client acknowledges that:

• All safety decisions remain solely the responsibility of the parent or guardian.

• Any babyproofing or safety recommendations are suggestions only and must be independently assessed and implemented by the Client.

• The Tiny Companion is not liable for any injury, incident, or harm occurring before, during, or after travel.

3. Accuracy of Information

3.1 The Tiny Companion endeavours to use the most current and reliable information available at the time of preparing travel packs and providing guidance. 3.2 The Client acknowledges that travel‑related information including airline policies, accommodation details, local regulations, transport schedules, and safety advisories may change without notice. 3.3 The Tiny Companion makes no guarantee regarding the ongoing accuracy, completeness, or reliability of external information and accepts no liability for changes occurring after materials have been delivered.

4. Consultations & Notice Period

4.1 A virtual consultation of approximately 30 minutes is required prior to the commencement of services. 4.2 The Client must provide a minimum of one week’s notice before the intended date of travel to allow sufficient time for preparation of the personalised travel pack. 4.3 Failure to provide adequate notice may result in delays or the inability to deliver the service.

5. Cancellation Policy

5.1 The Client may cancel their booking within 48 hours of purchase for a full refund. 5.2 Cancellations made after the 48‑hour period are non‑refundable. 5.3 In the event of a late cancellation, the Client will be offered a 10% discount on any future Tiny Companion service. 5.4 The Tiny Companion is not responsible for cancellations, amendments, or losses relating to third‑party travel providers.

6. Third‑Party Services & Bookings

6.1 The Tiny Companion may, upon request, make bookings for certain third‑party services, including but not limited to executive lounges, restaurants, baby equipment providers, and similar ancillary travel services. 6.2 Where The Tiny Companion books a third‑party service on behalf of the Client, the Client acknowledges that:

• The Tiny Companion acts solely as a facilitator, not as the provider of the service.

• All third‑party services are subject to the terms, conditions, policies, and availability of the external provider.

• The Tiny Companion is not responsible for the performance, quality, safety, suitability, or delivery of any third‑party service.

• Any issues, disputes, cancellations, or changes relating to third‑party services must be addressed directly with the provider.

  6.3 The Client accepts full responsibility for assessing the suitability and safety of any third‑party service booked on their behalf, including services involving infants or children. 6.4 The Tiny Companion shall not be liable for:

• Changes to availability, pricing, or access;

• Delays, closures, or operational issues;

• Safety incidents or environmental conditions;

• Any direct, indirect, or consequential losses arising from third‑party services.

7. Liability

7.1 To the fullest extent permitted by law, The Tiny Companion shall not be liable for:

• Any injury, harm, or incident involving the Client or their child;

• Losses arising from third‑party providers or external services;

• Changes in travel conditions, regulations, or external information;

• Decisions made by the Client based on recommendations provided;

• Any direct, indirect, incidental, or consequential damages. 7.2 All travel undertaken by the Client is at their own risk.

8. Intellectual Property

8.1 All materials, travel packs, guides, and content provided by The Tiny Companion remain the intellectual property of the Service. 8.2 These materials are provided for personal use only and may not be copied, distributed, or resold without prior written consent.

9. Privacy

9.1 Personal information provided by the Client will be handled confidentially and used solely for the purpose of delivering the Service. 9.2 The Tiny Companion will not share personal data with third parties except where required by law or with the Client’s explicit consent.

10. Amendments

10.1 The Tiny Companion reserves the right to amend these Terms at any time. 10.2 The version in effect at the time of booking shall apply to the Client’s service.

11. Governing Law

11.1 These Terms shall be governed by and interpreted in accordance with the laws of the United Kingdom. 11.2 Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.